What this service is for
A focused review of a critical part of your SaaS or fintech product-such as onboarding, a dashboard, payment flow, or operational process-to identify usability issues and prioritise practical improvements.
Discuss a UX audit- ✓Users struggle to complete an important workflow.
- ✓Support requests reveal recurring confusion.
- ✓A redesign is planned, but priorities are unclear.
- ✓The team needs an external review of a specific product area.
How it works
A clear process with agreed scope.
Agree the focus
Agree the workflow, objectives, and review boundaries.
Review the evidence
Review the experience and available evidence, such as analytics, support feedback, or existing research.
Document friction
Document friction points and distinguish observed issues from hypotheses.
Prioritise next steps
Present prioritised recommendations and next steps.
Deliverables
Each audit covers an agreed product area. User interviews, usability testing, and extensive analytics investigation can be scoped separately.
Common questions
Do we need an audit before other work?
No. You can enquire about any offer directly, an audit is useful when you have an existing product and want an independent view of what to improve first.
Does the audit include user testing?
Not by default. User interviews, usability testing, and deeper analytics work can be scoped separately if needed.
Other ways we can help
Turn a complex requirement into a clear, build-ready feature.
Feature Discovery & Design Sprint
Teams preparing to launch or redesign a feature and needing clear product definition and design before development.
Learn more →Senior product thinking and hands-on design, when your team needs it.
UX Strategy, Product Design & Product Management Consulting
Teams looking to engage a senior consultant for a project or an ongoing collaboration.
Learn more →Let's find the right support for your product.
Tell us what you're improving, building, or struggling to deliver. We'll discuss the right scope and next step.